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FAQ

Due to the high demand on some of our products and the logistical issues we have all been facing since the start of the pandemic, please allow these times for your order to reach you:

For Europe: 7-21 business days.

For USA: 7-14 business days.

For Canada, Australia and the UK: 7-21 business days.

For the rest of the world: Depending on your location, your order may take 10-40 business days to arrive.

Yes!

We have everything in place to ensure the security of our customers' payment information.

Not only are we PCI compliant and encrypt connections using SSL technology.

All payment information is encrypted and protected by our third-party processing centers.

We do not store or save any of your credit card information on our site.

All credit card payments on our website are processed by Stripe and Paypal.

They are among the most reputable and trusted payment processing companies in the world. We do not collect, receive or have access to any of your credit card information from these companies.

Absolutely. We strongly believe in the quality of our products.

We therefore offer a 30-day risk-free money back guarantee (return shipping costs excluded).

If for some reason you're not happy with your product, simply return it to us, and we'll refund or exchange your product (the decision is yours), up to 30 days, no questions asked.

Please contact us by email first and we will provide you with the appropriate return address.

⚠️ Please note that return/exchange costs are your responsibility. We will not provide a return shipping label.

⚠️ Also note that any return sent to us without first contacting our customer service will not be accepted.

SECURE PAYMENTS

The management of our online payments is 100% Secure with Stripe and Paypal.